Riot Barber Co. - Amanda

CANCELLATION, NO-SHOW & COLOR SERVICE POLICY Because RB Co. operates in a private, one-on-one setting, we schedule one client at a time. Your appointment time is reserved exclusively for you. When you book an appointment, that time is removed from our availability and cannot be offered to another client. By booking an appointment with RB Co., you acknowledge that you have read, understand, and agree to the policies below. CANCELLATIONS & RESCHEDULING 48-hour notice is required for all appointment cancellations and rescheduling requests. • Cancellations or appointment changes made 48 hours or more before the scheduled appointment may be made without an additional cancellation fee. • Cancellations or rescheduling requests made less than 48 hours before the scheduled appointment will result in a charge of 100% of the scheduled service total. • Changing, shortening, removing, or significantly altering a service within the 48-hour window may be treated as a cancellation if the change prevents us from reasonably filling the time originally reserved. • No-call/no-show appointments will be charged 100% of the scheduled service total. • Cancellation and no-show fees must be paid in full before another appointment can be scheduled. • Rebooking an appointment does not eliminate or reduce an outstanding cancellation or no-show fee. COLOR SERVICE DEPOSITS All color services require a 50% non-refundable deposit at the time of booking. The deposit is required to reserve your color appointment and is applied toward the total cost of the scheduled color service when the appointment is completed. Because color appointments often require significantly more time and preparation, the deposit is non-refundable once the appointment has been booked. For color appointments: • Cancellation or rescheduling 48+ hours before the appointment: The 50% deposit remains non-refundable. A new 50% deposit will be required to reserve a new appointment. • Cancellation or rescheduling less than 48 hours before the appointment: The appointment is subject to the 100% cancellation fee. The deposit already paid will be applied toward that fee, and the remaining 50% will be charged. • No-call/no-show: The full scheduled service total will be charged. The deposit will be applied toward the total amount due, with the remaining balance charged accordingly. • If a client chooses to significantly reduce or change a color service after booking, the original appointment time remains reserved and the applicable cancellation policy may still apply. LATE ARRIVALS Please arrive on time for your appointment. Because appointments are scheduled individually and availability may be limited, arriving late may require your service to be shortened or rescheduled. If you arrive too late for the scheduled service to be completed properly, the appointment may be treated as a cancellation/no-show and the applicable fee will apply. We will never rush a service simply to compensate for a late arrival. APPOINTMENT CHANGES Your appointment is reserved based on the service, time, and duration selected at booking. If you need to make a change to your appointment, please contact RB Co. as soon as possible. Adding services may not always be possible due to scheduling limitations. Removing or substantially changing services shortly before an appointment does not automatically eliminate the applicable cancellation policy. CARD ON FILE & PAYMENT AUTHORIZATION A valid payment method may be required to book and maintain an appointment. By providing a card on file and booking an appointment, you authorize RB Co. to charge applicable deposits, cancellation fees, no-show fees, or outstanding balances in accordance with this policy. If a charge is declined, the outstanding balance must be resolved before another appointment can be scheduled. DISPUTED CHARGES If you believe a charge was made incorrectly, please contact RB Co. directly so we can review the appointment and payment records with you. For disputed transactions, RB Co. may provide applicable booking records, appointment history, policy acknowledgment, communications, and payment information to the payment processor as documentation of the transaction and agreed-upon policies. EXCEPTIONS We understand that genuine emergencies and unforeseen circumstances can occur. Requests for exceptions may be reviewed individually and are not guaranteed. An exception granted in one situation does not establish an ongoing exception to this policy or create an obligation for RB Co. to waive future fees. ACKNOWLEDGMENT By booking an appointment with RB Co., you confirm that: • You have read and understand this policy. • You understand that your appointment time is reserved exclusively for you. • You understand the 48-hour cancellation and rescheduling requirement. • You understand that cancellations or rescheduling within 48 hours may result in a 100% charge of the scheduled service. • You understand that no-call/no-show appointments are subject to a 100% charge. • You understand that all color services require a 50% non-refundable deposit. • You understand that cancellation/no-show fees must be paid before another appointment can be scheduled. • You authorize RB Co. to process applicable charges to the payment method provided in accordance with this policy. By completing your booking, you are agreeing to these terms. Thank you for respecting our time, our schedule, and our small business. We genuinely appreciate the clients who value the time and preparation that goes into every appointment.